OBJECTIVE

To obtain a full time employment position where strong communication, team related skills, customer service skills and organizational skills can be used to achieve company goals.

EDUCATION

California State University at Long Beach, California
Bachelor of Arts in Psychology: December 1995.
Golden West College at Huntington Beach, California
Currently Enrolled, Business Administration Option.

WORK HISTORY

National Marketing Incorporated
Irvine, California
Telemarketer:  August 1996 through November 1996.
Telemarketing responsibilities including customer contact, customer interviewing and customer account verification, relaying of recorded customer account information for processing by the Quality Assurance Department.  Customer service skills used effectively.  Rebilling of a long distance telephone service.

Smart & Final Iris Incorporated
Vernon, California
Employment Specialist:  March 1991 through January 1992.
Comprehensive recruitment responsibilities for thirty Smart & Final Iris Incorporated store location, including candidate sourcing, screening, interviewing and placement for store locations and for the Smart & Final Iris Incorporated corporate office.  Provided assistance to management personnel and department directors in the Human Resources Department and in the Benefits and Compensation Department.  Certified as Corporate South Coast Air Quality Management District (AQMD) Employee Transportation Coordinator. Coordinated the Employee Car Pool and Van Pool Program.

Smart & Final Iris Incorporated
Garden Grove, California
Store Associate:  August 1985 through March 1991.
Provided customer service, operated the cash register, resolved customer complaints, ordered merchandise, stocked shelves, provided informal staff training besides performing other duties in a retail store environment.  Provided temporary assistance in the Smart & Final Iris Incorporated corporate office and at many Smart & Final Iris Incorporated stores in the Los Angeles and Orange County regions and in the Smart & Final Iris Incorporated Los Angeles warehouse.

Employment before August 1985
Furnished on request.

COMPUTER SKILLS

WordPerfect, WP Windows, MS DOS, MS Word, MS Windows, MS Works, MS Works Spreadsheet, MS Money, MS Power Point, Quicken, Page Maker, Lotus 1-2-3, Adobe Photo shop, calendar Creator Plus, Mini tab, Turbo Basic, SPSS, SASS, Personnel Plus, Form tool, Harvard Graphics, E Mail, Internet, HTML, Basic, RPG and other programming languages.

OTHER SKILLS

Typing ( 50-65 WPM), Filing, Microfiche, Copy Machine, Fax Machine, Computer skills.

MEMBERSHIPS

Personnel and Industrial Relations Association (PHIRA), 1991.
Psychological Students Association (PSA), 1991.
Psychological Students Association (PSA), 1995.
Golden West College, Student Government, Student Senate, Publicity Commitee, Spring 1996.
Golden West College, Student Government, Student Senate, Broadcasting Commitee, Fall 1996.
Golden West College, Student Government, Student Volunteer Activities, Spring 1997.
Golden West College, Student Government, Student Volunteer Activites, Fall 1997.

REFERENCES

Furnished on Request.